Privacy Policy

WAVES x ROCKS – Privacy Policy

At WAVES x ROCKS, your privacy matters. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase from our website or mobile app, accessible at https://wavesnrocks.com(the “Site”).

The terms “you,” “your,” and “user” refer to anyone accessing our services. “We,” “us,” “our,” and “WAVES x ROCKS” refer to WAVES x ROCKS and its affiliates. This policy applies to our Site and associated iOS and Android apps.

This Privacy Policy is subject to our Terms of Service. If you have questions about this policy or want to request access to your personal data, please contact us at: wavesxrocks@gmail.com.


1. INFORMATION YOU PROVIDE TO US

We collect the personal details you share to create and maintain your account, process orders, and offer support. This information is necessary for providing our services and complying with applicable legal obligations.

Examples include:

  • Account Information: Name, email, phone number, address, and login credentials.

  • Communications: Emails, messages, or chats you send us, including related information like past orders or support requests.

  • Uploaded Content: Photos or reviews you submit for our products or during support.

  • Payment Details: Credit/debit card numbers, billing address, and tax ID, as needed to complete your purchases.

  • Login Credentials: If logging in via social platforms or through email/SMS authentication.


2. INFORMATION WE COLLECT AUTOMATICALLY

We may collect certain data automatically when you interact with the Site or app.

Includes:

  • Device & Log Info: IP address, browser type, operating system, timestamps, and device ID.

  • Cookies & Tracking: Cookies, pixels, clickstream data, and analytics identifiers help us personalize your experience.

  • Location Data: Approximate geolocation based on your IP to enhance your browsing experience.

  • Usage Data: Through tools like Google Analytics, we track how you navigate the site, what pages you visit, and the features you use.


3. HOW WE USE YOUR INFORMATION

We collect and process your personal data to:

  • Create and manage your account

  • Fulfill your orders and send receipts

  • Provide customer service and support

  • Improve our services and products

  • Send updates, offers, and promotional content (based on preferences)

  • Prevent fraud and ensure security

  • Comply with legal obligations


4. MARKETING & COMMUNICATIONS

We may send you updates, promotions, or other relevant content based on your communication preferences. You can opt out at any time via email or by updating your settings in your account.


5. SHARING YOUR INFORMATION

We may share your information with trusted partners and service providers who help us operate the Site and mobile app. This includes platforms like Shopify, Vajro (our mobile app provider), and analytics tools like Google Analytics or Firebase.

We may also disclose data when legally required, during business transfers, or to protect the rights and safety of WAVES x ROCKS and its users.


6. USE OF COOKIES

Cookies are used to optimize your experience and help us understand how you interact with our services.

Types we use:

  • Essential Cookies: Necessary for site functionality and security.

  • Performance & Analytics Cookies: Used to track site usage and improve performance.

You can control or disable cookies through your browser settings. Learn more at: http://www.allaboutcookies.org.


7. SENSITIVE DATA

We do not collect sensitive personal information such as political views, religious beliefs, racial or ethnic origin, health or biometric data, or sexual orientation.

Please avoid sending us such data. If we receive it, we reserve the right to delete it.


8. PAYMENT DATA

For purchases, your payment information is securely processed via our payment providers. For more, refer to our payment partner’s privacy policy on the checkout page.


9. LINKS TO THIRD PARTIES

Our Site may link to other websites or apps. Please review their privacy policies, as we are not responsible for how those sites collect or handle your data.


10. DATA RETENTION

We keep your information as long as needed to provide services, support, or comply with legal requirements. You can request deletion of your data by contacting us.


11. SECURITY

We implement safeguards to protect your information. While we strive to secure your data, no method of transmission online is 100% secure. Please avoid sharing highly sensitive data through unsecured channels.

For concerns, contact us at: wavesxrocks@gmail.com.


12. YOUR RIGHTS

Depending on your location, you may have rights including:

  • Accessing your personal data

  • Requesting updates or corrections

  • Deleting your data

  • Withdrawing consent for certain uses

  • Submitting complaints to a data protection authority

To exercise your rights, email: wavesxrocks@gmail.com


13. SCOPE OF THIS POLICY

This policy applies only to WAVES x ROCKS services and not to any third-party services or content accessed via our Site or app.


14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page. For major updates, we may notify you by email or in-app message.


15. YOUR ACCEPTANCE

By using our Site or app, you acknowledge that you’ve read and agree to this Privacy Policy. If you do not agree, please do not use our services.


16. CONTACT US

If you have any questions or concerns about your privacy or this policy, please reach out:

📧 wavesxrocks@gmail.com